Privacy policy

1. Information we collect

We may collect the following categories of information:

A. PERSONAL INFORMATION

Information that identifies or may reasonably identify you, including:

• full name,
• date of birth,
• nationality,
• residential address,
• email address,
• phone number,
• government-issued identification,
• payment information,
• wallet addresses,
• photographs or selfies submitted for verification,
• and other KYC or compliance-related documentation.

B. ACCOUNT AND TRADING DATA

We may collect:

• account activity,
• login history,
• IP addresses,
• device identifiers,
• browser information,
• trading performance,
• order history,
• simulated positions,
• leaderboard rankings,
• payout requests,
• virtual reward balances,
• and platform interaction data.

C. TECHNICAL AND USAGE DATA

We automatically collect certain technical information including:

• cookies,
• analytics data,
• operating system information,
• browser type,
• referral URLs,
• session activity,
• clickstream data,
• and approximate geolocation data.

D. COMMUNICATIONS

We may retain records of:

• support conversations,
• emails,
• chat messages,
• social media interactions,
• survey responses,
• and other communications with us.

2. How we use information

We use collected information to:

• provide and operate the Services,
• create and manage user accounts,
• verify identity and conduct compliance reviews,
• process transactions and payout requests,
• administer virtual reward systems,
• monitor platform integrity and security,
• prevent fraud, abuse, manipulation, or prohibited conduct,
• analyze platform performance and user behavior,
• improve products and services,
• communicate with users,
• send service updates or marketing communications,
• enforce our Terms of Service,
• comply with legal obligations,
• and protect our legal rights and business interests.

We may also use aggregated or anonymized data for analytics, commercial, operational, research, or business purposes.

3. Cookies and tracking technologies

We use cookies, pixels, scripts, and similar technologies to:

• authenticate users,
• maintain sessions,
• improve functionality,
• analyze usage patterns,
• personalize experiences,
• measure advertising performance,
• and enhance security.

You may disable cookies through your browser settings; however, portions of the Services may not function properly.

4. Sharing and disclosure of information

We may share information with:

• affiliated entities,
• service providers,
• liquidity partners,
• infrastructure providers,
• analytics providers,
• payment processors,
• compliance vendors,
• legal advisors,
• auditors,
• insurers,
• regulators,
• law enforcement authorities,
• and business partners.

We may also disclose information:

• where required by law,
• to enforce our agreements,
• to investigate fraud or misconduct,
• to protect users or the public,
• or in connection with mergers, acquisitions, restructurings, or asset sales.

We do not guarantee that third parties will maintain the same privacy protections once information is lawfully disclosed to them.

5. International data transfers

Your information may be transferred to, processed in, or stored in jurisdictions outside your country of residence, including jurisdictions with different privacy laws.

By using the Services, you consent to such international transfers.

6. Data retention

We retain information for as long as necessary to:

• provide the Services,
• comply with legal obligations,
• resolve disputes,
• enforce agreements,
• conduct investigations,
• maintain business records,
• and protect our legitimate interests.

We reserve the right to retain certain information after account closure where reasonably necessary.

7. Security

We implement commercially reasonable administrative, technical, and organizational safeguards intended to protect information.

However, no system, network, platform, or transmission method is completely secure.

Accordingly:

• we do not guarantee absolute security,
• users assume cybersecurity risks associated with online systems,
• and we disclaim liability arising from unauthorized access, breaches, hacks, malware, data loss, or security incidents except where prohibited by law.

Users are responsible for maintaining the confidentiality of their login credentials and devices.

8. Third-party services and links

The Services may contain links to third-party websites, tools, applications, brokers, payment providers, or services.

We are not responsible for:

• third-party privacy practices,
• external content,
• security standards,
• availability,
• or data handling procedures.

Your interactions with third parties are governed solely by their respective policies and agreements.

9. Marketing communications

We may send promotional communications, newsletters, platform announcements, and marketing materials.

Users may opt out of non-essential marketing communications at any time through unsubscribe links or by contacting us.

Operational, compliance, legal, and account-related communications may still be sent even if marketing communications are disabled.

10. Children’s privacy

The Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, we may delete such information and terminate associated accounts.

11. Your rights

Depending on your jurisdiction, you may have rights relating to your information, including:

• access rights,
• correction rights,
• deletion rights,
• restriction rights,
• objection rights,
• portability rights,
• and withdrawal of consent rights.

We reserve the right to deny requests where permitted by law, where identity cannot be verified, or where requests are excessive, abusive, technically impractical, or inconsistent with our legal obligations.

12. Automated monitoring and risk controls

You acknowledge and agree that we may use automated systems, algorithms, monitoring tools, behavioral analysis systems, fraud detection models, and internal risk controls to:

• review user activity,
• detect suspicious conduct,
• identify prohibited trading behavior,
• analyze account patterns,
• evaluate payout eligibility,
• monitor platform abuse,
• and protect operational integrity.

These systems may result in temporary or permanent restrictions, manual reviews, delayed withdrawals, account suspensions, or other actions.

13. Business transfers

In the event of a merger, acquisition, restructuring, financing, insolvency proceeding, or sale of assets, user information may be transferred as part of the transaction.

14. Changes to this privacy policy

We reserve the right to modify or update this Privacy Policy at any time.

Updated versions become effective immediately upon posting unless otherwise stated.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

15. Contact information

For privacy-related inquiries, requests, or complaints, contact:

help@propfunding.com